Refund Policy – Flightsz.co.uk
At FlightsZ.co.uk, we strive to provide a seamless and customer-friendly booking experience. Below is our refund policy that outlines the terms and conditions for refunds on flight bookings:
Cancellation by Customer:
Refund Eligibility: Refunds are subject to the fare rules and conditions of the airline booked. Not all fares are refundable; some may be partially refundable or non-refundable.
Processing Fees: In addition to airline penalties, FlightsZ.co.uk may charge a processing fee for cancellations and refunds. This fee covers administrative costs associated with processing your refund request.
Requesting a Refund: To request a refund, please contact our customer support team at refunds@flightsz.co.uk. Provide your booking reference and details of your cancellation request.
Cancellation by Airline:
Flight Changes: Airlines may occasionally change flight schedules or cancel flights due to operational reasons. If your flight is canceled or significantly changed by the airline, you may be entitled to a full refund or alternative travel arrangements as per the airline's policy.
Notification: We will notify you promptly of any flight changes or cancellations affecting your booking and assist you in rebooking or obtaining a refund.
Refund Processing:
Timeline: Refunds are processed in accordance with airline policies and may take several weeks to reflect in your account, depending on the payment method used.
Credit Card Refunds: Refunds for bookings made by credit card will be credited back to the same card used for payment. Please note that the refund processing time may vary based on your card issuer’s policies.
Bank Transfers: For bookings paid via bank transfer or other methods, refunds will be processed to the original payment account.
Non-Refundable Fees: Certain fees, such as booking fees or insurance premiums, may be non-refundable. These fees are detailed during the booking process and in your booking confirmation.
Exceptions and Special Cases:
Travel Insurance: We recommend purchasing travel insurance to protect against unexpected events that may necessitate cancellations or changes to your travel plans.
Force Majeure: In cases of force majeure events (e.g., natural disasters, political unrest), refund eligibility may be subject to airline policies and local regulations.
